Real time control
Full real-time control over active calls via API. Modify call flows on the fly: reroute, add participants, play audio, collect input, and terminate — all while the call is live.
Overview
Callr's Real-Time Call Control lets you take command of calls as they happen. Through a combination of Callr Actions and API calls, you can dynamically modify call behavior, reroute calls, add or remove participants, play audio, and gather input — all in real-time.
Capabilities
Dynamically redirect calls to different destinations mid-call. Add participants to create ad-hoc conferences. Play TTS messages or audio files during an active call. Collect DTMF input for real-time decision making. Monitor call state and metadata in real-time. Terminate calls programmatically.
How It Works
Define your base call flow in a Callr Actions YAML scenario. Use conditional logic, fetch@v2 for external data, and javascript@v1 for inline data processing to make routing decisions dynamically. Every action — from say@v2 to dial@v1 — executes in real-time as the call progresses.
Use Cases
Customer support with dynamic routing based on CRM data. Sales calls with real-time agent assist. Call screening with accept/reject logic. Fraud detection with mid-call intervention. Queue management with real-time priority adjustments.
Others features
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