Multilingual Speech recognition
Recognize spoken input in multiple languages with the recognize@v2 action. Convert caller speech to text for voice-driven IVR menus, natural language commands, and real-time transcription during calls.
Overview
Callr's recognize@v2 action enables speech-to-text (STT) recognition during live calls. Callers can speak instead of pressing keys, enabling natural language IVR menus and voice-driven interactions.
How It Works
Place the recognize@v2 action in your call flow where you want to capture voice input. Configure the expected language and optional grammar constraints. The recognized text is stored in a variable for use in subsequent conditions and actions.
Use Cases
Voice-driven IVR: "Say 'sales' or 'support'" instead of DTMF menus. Name capture: let callers speak their name for CRM lookup. Address collection: capture spoken addresses for delivery. Free-form input: collect open-ended feedback or descriptions.
Languages
Supports recognition in English, French, German, Dutch, Spanish, and more. Language-specific acoustic models ensure high accuracy for each supported language.
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