Overview

Callr tracks the precise duration of every call, with millisecond accuracy. Duration is broken down into ring time (how long before pickup) and talk time (actual conversation length). This data is part of the CDR and available in real-time via webhooks.

Duration Data

Ring duration: time from call initiation to answer. Talk duration: time from answer to hangup. Total duration: ring + talk. Available as part of the CDR object, accessible via API or webhook.

Use Cases

Billing reconciliation: verify charges match actual call durations. SLA monitoring: track average hold times and response times. Agent performance: measure talk time per agent. Lead quality scoring: correlate call duration with conversion rates.