Business & Opening hours handling
Route calls based on business hours, holidays, and custom schedules. Define opening hours per day of week, set holiday overrides, and branch to voicemail or alternate routing outside business hours — all in YAML.
Overview
Callr Actions supports time-based conditional routing out of the box. Use JavaScript expressions to check the current time, day of week, or date against your business hours, and branch the call flow accordingly.
How It Works
Define your business hours as variables in your YAML scenario. Use if conditions with date/time expressions to determine whether the call arrives during open hours. Route to live agents during business hours and to voicemail, an AI agent, or a recorded message outside hours.
Holiday Handling
Maintain a list of holiday dates in your scenario variables. Check incoming calls against the holiday list and apply special routing — dedicated messages, emergency-only forwarding, or callback scheduling.
Use Cases
Customer support lines with defined operating hours. Multi-timezone routing for global teams. After-hours voicemail with transcription and email delivery. Holiday-specific greetings and routing rules.
Others features
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