Audio Library
Upload and manage audio files for use in call flows. Play hold music, pre-recorded prompts, IVR menus, and branded greetings with the play@v1 action. Supports MP3 and WAV formats. Organize in folders via Portal or API.
Overview
Callr's Audio Library lets you upload, organize, and manage audio files for use in your call flows. Play pre-recorded messages, hold music, IVR prompts, and branded greetings using the play@v1 action in your Callr Actions scenarios.
Supported Formats
MP3 and WAV file formats. Files are automatically transcoded to the optimal format for telephony (8kHz mono). Upload via the Portal or the REST API.
Management
Organize audio files in folders. Tag and search files for easy retrieval. Version management for updating prompts without changing scenario code. Preview playback in the Portal.
Use Cases
Professional IVR greetings and menu prompts. Hold music during transfers and queues. Compliance messages (call recording disclosure). After-hours announcements. Branded welcome messages.
Others features
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